Refund Policy

30-Day Refund Policy

At GoBrute.com, we strive to provide our customers with the highest quality web hosting services. However, if you are not satisfied with our services for any reason, we offer a 30-day money-back guarantee on all new hosting account purchases, subject to the terms and conditions outlined below.

Refund Eligibility

To be eligible for a refund, your refund request must be submitted within 30 days of your initial purchase. Please note that the 30-day refund policy applies only to new hosting accounts and does not apply to the following services:

• Renewal Fees
• Domain Registrations and Renewals
• VPS Hosting
• Dedicated Server Hosting
• SSL Certificates
• Setup Fees and Charges

How to Request a Refund

To request a refund, please contact our customer support team at support@gobrute.com. Include your account details and the reason for your refund request. Our team will review your request and respond within 2-3 business days. Please note that refund processing times may vary depending on your payment method and financial institution.

Refund Exclusions

The 30-day refund policy does not apply to the following situations:

• Services that have been used or where usage exceeds 25% of the allocated resources.
• Accounts suspended or terminated for violations of our Terms of Service.
• Refund requests made after the 30-day refund period.
• Promotional services and products sold at discounted rates.

Service Level Agreement (SLA)

Uptime Guarantee

GoBrute.com guarantees a 99.9% uptime for our hosting services. In the unlikely event that we fail to meet this guarantee, you may be eligible for a service credit as outlined below.

The uptime guarantee does not apply to service interruptions caused by:

• Scheduled maintenance or upgrades.
• Issues beyond our control, such as natural disasters, DDoS attacks, or network outages.
• Customer's actions or configurations that result in service disruption.

Service Credit

If your service availability falls below 99.9% in any given month, you may request a service credit equivalent to one day's service for each hour of downtime, up to a maximum of your monthly service fee. To request a service credit, contact our support team within 30 days of the downtime occurrence. Service credits are issued at our sole discretion and cannot be exchanged for cash or refunded.

Support Response Time

We are committed to providing timely and effective support. Our standard response time for support requests is within 24 hours. However, response times may vary depending on the complexity of the issue and our current support volume. For urgent issues, please mark your request as "High Priority" when contacting our support team.

Limitation of Liability

Our SLA and refund policy represent the extent of our liability for any downtime or service interruptions. GoBrute.com is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

Policy Changes

GoBrute.com reserves the right to modify this refund policy and SLA at any time. We will notify you of any changes by posting the updated policy on our website. Continued use of our services after any such changes constitutes your acceptance of the new terms.